Real people, fast answers.
E-mail us about anything: a template that won’t render, an automation question or a feature you need.
Reply time
We answer every message within 2 business days, and urgent issues (documents not generating, automations failing) first.
Languages
Write to us in English or Polish.
Data needed upfront
We never ask for your password. Share a template or a board link only if you choose to.
Get help faster
Please include:
- your monday.com account URL (for example
yourteam.monday.com); - the board and item where it happened, and the time;
- what you expected and what you got (a screenshot helps);
- for layout issues: the template (.docx) and, if possible, the PDF from Word for comparison.
Common fixes
A placeholder shows “no such column”
Check the column title on the board, including spaces; titles are matched without regard to case. Renamed a column? Update the template too.
The document is not in the Files column
Make sure the board has a Files column and that it was selected when generating or in the automation. Viewers and guests cannot generate documents.
An automation was turned off
monday.com turns an automation off when it can’t succeed, for example if its template was deleted. Pick another template in the automation and turn it back on.
The plan limit was reached
Previews keep working. Generation resumes next month, or right away after an upgrade in the monday.com marketplace.
Help for the other apps
Guides: Recurring Tasks & Templates, Paste from Excel & Bulk Edit, Dashboard Formulas & Pivot, Inventory with QR Codes, Board to PDF & Excel Reports and Required Fields & Approvals. Name the app in your message.
A recurring task did not run, or ran late
Open the schedule’s run log: it shows every run and, for a failed one, the reason (for example a plan limit or a deleted target group). A run can be a few minutes late, and a failed run is retried every few minutes until the next slot.
Rows were not applied after a paste
The preview lists rows with errors and the reason, and you can download that list. A cell that a teammate changed between the preview and Apply is left alone and reported. Undo works for 30 days and restores only cells nobody has changed since.
A dashboard shows an error or looks out of date
Board reads are cached for 5 minutes; press Refresh. The widget is shown only to people who can open every one of its boards.
A phone scan was not recorded
A phone keeps scans it could not send and retries. If the scanner says a scan is waiting, check the monthly movement limit and that each SKU is on exactly one item of the products board. A scanner link that expired or was revoked has to be replaced in the app.
Uninstalling
Account admins can uninstall from Administration → Apps in monday.com. Your templates, settings, records and tokens are deleted immediately (at the latest within 10 days). Documents already saved on your items stay there.